CUSTOMER HELP
FAQS
We might have already read your mind. See Below for common questions about MOISSAN products.
Search FAQ
ORDERING
What size should I buy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.
Can I cancel my order?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
What if I want to speak with someone?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
SHIPPING
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
What is the shipping policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.
Whats the returning policy?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
Eff! My package was lost, stolen, or damaged!
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
RETURNS & EXCHANGES
How do I return an item?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.
What’s the return policy?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
I am expecting a refund. How long does this take?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
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HAVE QUESTIONS ABOUT YOUR ORDER?